Privacy Policy

Last Updated On 24-Jul-2023
Effective Date 24-Jul-2023

This Privacy Policy describes the policies of Stonehouse Foods Ltd t/a Takul, Great Oak House, Graces Lane, Dunmow, Essex CM6 2FR, United Kingdom of Great Britain and Northern Ireland (the), email: info@takul.co.uk, phone: N/A on the collection, use and disclosure of your information that we collect when you use our website ( https://takul.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  • Marketing/ Promotional
  • Support
  • Manage customer order

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Ad service
  • Marketing agencies
  • Analytics

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@takul.co.uk. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Stonehouse Foods Ltd t/a Takul, Great Oak House, Graces Lane, Dunmow, email: info@takul.co.uk. We will address your concerns in accordance with applicable law.

Last Updated On 24-Jul-2023
Effective Date 24-Jul-2023

This Privacy Policy describes the policies of Stonehouse Foods Ltd t/a Takul, Great Oak House, Graces Lane, Dunmow, Essex CM6 2FR, United Kingdom of Great Britain and Northern Ireland (the), email: info@takul.co.uk, phone: N/A on the collection, use and disclosure of your information that we collect when you use our website ( https://takul.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

  1. Information We Collect:

    We will collect and process the following personal information about you:

    1. Name
    2. Email
    3. Mobile
  2. How We Use Your Information:

    We will use the information that we collect about you for the following purposes:

    1. Marketing/ Promotional
    2. Support
    3. Manage customer order

    If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

  3. How We Share Your Information:

    We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

    1. Ad service
    2. Marketing agencies
    3. Analytics

    We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

    We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

  4. Retention Of Your Information:

    We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

  5. Your Rights:

    Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@takul.co.uk. We will respond to your request in accordance with applicable law.

    Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

  6. Cookies Etc.

    To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

  7. Security:

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  8. Third Party Links & Use Of Your Information:

    Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  9. Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Stonehouse Foods Ltd t/a Takul, Great Oak House, Graces Lane, Dunmow, email: info@takul.co.uk. We will address your concerns in accordance with applicable law.

Please read this Privacy Policy. It relates to how Stonehouse Foods Ltd (”us”/“we”/“our”) hold and process an individual’s personal information (data) and individuals’ rights in relation to that data.

We are a limited company. Our company registration number is 11227381 and our registered office is at – Stonehouse Foods Ltd, Great Oak House, Graces Lane, Dunmow, England, CM6 2FR.

Queries regarding this policy may be directed toward the Compliance Manager by email to info@takul.co.uk or in writing to our registered office address above.

Our website is takul.co.uk (“website”).

We are a “data controller”. This means that we are responsible for deciding how we hold and use data about individuals. We are required under data protection legislation to notify you of the information contained in this privacy notice. We have a duty to keep your data secure and maintain your confidentiality and we will do so.

The data that we process
The data we process depends upon our relationship with you, why we obtained the data, and for what purpose.

1. Our Customers

We obtain and hold data about our customers. This data includes the names of individuals and their contact details (such as email addresses and direct and mobile telephone numbers), and postal addresses.

We do not consider that all of the information we hold is personal data under the provisions of the General Data Protection Regulation, but to the extent that the data does comprise personal data, we obtain this data for the purpose of carrying out work for our customers and processing customers’ orders.

This data is processed by us as it is necessary for us to do so to perform our contract with the customer or in anticipation that we will enter into a contract. We may then continue to hold the data where we consider that is necessary for us to do so both in the legitimate interests of our business but also in the legitimate interests of our customers as the information we hold assists with future business relationships with our customers.

2. Visitors to our website

When you visit or use our website, we process information by way of the use of analytics to collect information about you by way of cookies. For more information about the cookies we use and how long the data taken will be retained for by us please see our Cookie Policy.

We believe it is necessary for these cookies to use your data on the lawful basis that it is in the legitimate interests of our business for the purpose that we need to use these cookies to monitor use of our website, track the use of our website, to keep our website updated and relevant, to develop our business, to inform our marketing strategy and to improve and develop website performance. It is also necessary for us to use these cookies to enhance and assist a visitor’s experience when using our website.

We will only use the cookies for these purposes.

3. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Accordingly, we have established the following personal data control mechanisms:

3.1 Promotional offers from us

We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.

3.2 Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

3.3 Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

4. Data sharing

In order to fulfil the contracts that we have with suppliers and customers we may share personal data with external third party services providers, such as:

  • IT & system administration service providers
  • Professional service providers of consultancy, legal, insurance and accounting services
  • Marketing services providers

We may also share data with our legal advisers and accountants where we deem it necessary to do so.

Individuals’ data will not otherwise be shared with any other third party without their consent.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

5. Automated processing

We do not deal with the automated processing of data.

6. Individuals’ rights

These rights apply to individuals.

  • We are obliged to ensure that the data we hold about you is correct. You have the right to ask for the data to be rectified if it is not and we will then take appropriate action to do so.
  • You have the right to seek to restrict the processing of your data in some circumstances.
  • Where we rely on legitimate interests as the basis for processing, you may ask for the data to be erased and if there is no overriding legitimate interest for us to continue the processing then we will do so.
  • You can also object to the processing of your data where we rely on legitimate interests as the basis for processing.
  • You have the right to seek confirmation of the fact that we are processing your data, to ask what that data comprises, and also to ask for copies of your data.

7. How to exercise your rights

If you would like to exercise any of the rights above, please email info@takul.co.uk or write to us at the registered address given at the top of this Notice. We will then consider your request and action the same as necessary although in some circumstances we may have a legitimate reason for not being able to action your request. If this should be the case then we will notify you of the reason why.

8. If you have cause for complaint

If you have any cause for complaint, or do not believe that we are processing data fairly or in line with our obligations as a data controller, then we would ask that you contact us in the first instance with your concerns although you are not obliged to do so and you may contact the Information Commissioner’s Office whose details can be found at www.ico.org.uk.